Refund policy

Returns, Delivery and Dispatch Policy:

Deliveries Returned to Us

  • Occasionally an order will be returned to us for one of the following reasons:
    • A card was left but there was no response from the recipient to arrange re-delivery.
    • A card was left but the recipient did not pick the package up from the post office or newsagent.
    • The recipient is not known at that address or has moved.
    • The address details are incorrect or insufficient.
    • The delivery was refused.
    • There was no access to a secure building or complex to deliver or leave a card.
    • The courier could not contact the recipient and there was nowhere safe to leave the parcel.
  • If a parcel has an incorrect address, our couriers are unable to call the recipient to verify, and instead the parcel will be returned to us.
  • Orders cannot be re-directed while in transit and will need to be returned to us before being sent to the new/correct address.
  • An applicable redelivery fee will be passed on to you to facilitate the delivery of the order to the same or an alternative address.

Damaged or Faulty Items

  • We are proud of the quality and presentation of our products and do everything we can to ensure that every fish fanatic is happy with their delivery.
  • In the event that your delivery or its contents are incorrect or arrive damaged or faulty, please contact our Customer Service Team at info@littletuna.com.au
  • We will require photos so that we can better understand the extent of the damage or issues with the product and find a solution.
  • If it is necessary for the product to be sent back to us we will email you a return label to cover the cost of the shipping.
  • We will not be able to replace, exchange or issue a credit or refund for any product that has been dispatched for more than 30 days.
  • Please note that refunds will be credited back to the original card or Paypal account used.

Cancellation or Change of Mind

  • Our orders are dispatched within 1-4 business days of the order being received, and it is advisable that if an error has been made or if you wish to cancel the order, to contact us immediately info@littletuna.com.au
  • Orders cannot be amended or cancelled once they have been prepared and are with our couriers for delivery.
  • Unfortunately, due to food safety we cannot return items for change of mind however, Special consideration may be considered under certain circumstances.
  • The return must be received within 30 days of the original date of dispatch.

Delivery and Returns Policy

Little Tuna
ABN: 73 459 591 846

Payment

  • Full payment must be made prior to delivery or as per invoice terms. This includes delivery charges.
  • Little Tuna payment methods are listed on the website for alternative options please email info@littletuna.com.au to discuss.

Returns Policy

  • Refunds are assessed on an individual basis.
  • Refunds may only be offered on damaged items before delivery.
  • It is the customers responsibility to report damaged goods upon delivery.
  • Customers may be required to provide photo of damaged goods.
  • If you need to request a refund, please email info@littletuna.com.au to discuss.

Shipping and Delivery

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you are located, the time it may take for your order to reach you, may vary.
  • Products are delivered using Australia Post. Shipping costs are a flat rate of $10.00 and will be added to the order total before checkout.
  • Orders are dispatched within 3 business days -extra days. Shipping times are estimated at between 5 and 10 business days, depending on your location. Please refer to updates and recommended delivery dates regarding any pre-order items.
  • The risk of the goods shall pass to the Customer upon delivery to the Customer or his agent or to a transport company nominated by the Customer.
  • The Customer shall be fully responsible for any loss or damage to the goods whatsoever and howsoever caused following delivery.

Return to sender parcels

  • Any parcels returned to Little Tuna (returned to sender) shall be returned at a cost to the customer. This can be due to:
    • Incorrect delivery details provided
    • Failure to deliver
    • Failure to collect
    • Or any other reason outside of Little Tuna’s control

Cancellation

  • The Customer may not cancel or suspend any part of an order or sale without written consent.